Frequently Asked Questions
Everything you need to know about your Hull FC gear and orders.
How long does domestic shipping take?
Standard UK delivery typically takes 3-5 working days. Express options are available at checkout for supporters who need their kits sooner.
Can I return a personalized jersey?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized with name or number printing, unless the garment is faulty.
Do you offer international shipping?
Yes, we ship Hull FC merchandise worldwide. Delivery times vary by location, and international shipping rates are calculated at checkout.
How should I care for my official team kit?
To preserve the quality of the technical fabrics and sponsors, we recommend washing your kit inside out at 30°C and avoiding tumble dryers.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I collect my online order from the MKM Stadium store?
Yes, we offer a Click & Collect service. You will receive an email notification as soon as your order is ready for pickup at our official retail hub.